{"id":83,"date":"2024-05-01T11:04:41","date_gmt":"2024-05-01T11:04:41","guid":{"rendered":"http:\/\/localhost\/tass\/?page_id=83"},"modified":"2026-06-18T11:05:39","modified_gmt":"2026-06-18T11:05:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/routledgelearning.com\/tass\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-group text-center has-base-element-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f9fcf wp-block-group-is-layout-flex\"><nav style=\"--separator: &quot;\/&quot;\" class=\"wp-block-breadcrumbs\" aria-label=\"Breadcrumbs\"><ol><li><a href=\"https:\/\/routledgelearning.com\/tass\/\">Home<\/a><\/li><li><span aria-current=\"page\">FAQs<\/span><\/li><\/ol><\/nav><\/div>\n\n\n<h1 class=\"has-text-align-center wp-block-post-title has-large-font-size\">FAQs<\/h1><\/div>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#f6f0e7;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-8f93ad03 wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>How do I download the TASS?<\/summary>\n<p class=\"wp-block-paragraph\">To access the assessment tool, visit the&nbsp;<a title=\"Gain Access\" href=\"https:\/\/routledgelearning.com\/tass\/gain-access\/\">Gain Access<\/a>&nbsp;page. You will be prompted to answer a security question before the software programme can be downloaded.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>The TASS isn\u2019t fitting onto my screen. What do I do?<\/summary>\n<p class=\"wp-block-paragraph\">This application works best at a standard display resolution of 1920 \u00d7 1080 at 100% so it may be necessary to adjust your settings for optimal use.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading alignwide\">Creating a client profile\u2026<\/h2>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>An individual isn\u2019t part of a group \u2013 what do I do?<\/summary>\n<p class=\"wp-block-paragraph\">If they are not naturally part of a group, you can choose a generic name such as \u2018non-group\u2019 or \u2018consultancy\u2019- you will then be able to search for them under that heading.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>How many clients can I have on this App?<\/summary>\n<p class=\"wp-block-paragraph\">You can store up to 100 people under your individual user profile*, however, it is good practice to not store data on the assessment tool for any longer than necessary and that as soon as intervention is completed, that the profile information is exported (print to pdf) and saved in a secure setting.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>Is my data secure?<\/summary>\n<p class=\"wp-block-paragraph\">It is highly recommended that assessors do not store data on the assessment tool for any longer than necessary and that as soon as intervention is completed, that the profile information is exported (print to pdf) and saved in a secure setting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The user should be aware of their own, and their organisation\u2019s responsibilities, for the appropriate use and storage of data and personal information under the General Data Protection Regulations. Please refer to your own or your organisation\u2019s GDPR policy to ensure that any data being processed whilst using this package is in accordance with these regulations.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>Where can I get support or training for this work?<\/summary>\n<p class=\"wp-block-paragraph\">Please do contact Alex or Naomi \u2013 <a href=\"mailto:office@speakingspace.co.uk\">office@speakingspace.co.uk<\/a> if you want training or contact the publishers for technical support \u2013 <a href=\"mailto:TASS@tandf.co.uk\">TASS@tandf.co.uk<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>I work in a large team \u2013 how can we all use the TASS?<\/summary>\n<p class=\"wp-block-paragraph\">If you would like to purchase additional downloads for multiple users, please contact <a href=\"mailto:TASS@tandf.co.uk\">TASS@tandf.co.uk<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>I have done the assessment and don\u2019t know where to start work.<\/summary>\n<p class=\"wp-block-paragraph\">Please refer to the information sheet \u2018Where does the TASS guide me?\u2019 or the manual (assessment section).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>How can I measure progress?<\/summary>\n<p class=\"wp-block-paragraph\">Each of the forms are set up so that you can reassess and measure progress. We recommend that you use the manual to guide you where to start and then reassess using the TASS to show progress. The authors have developed some excel spreadsheets to show before and after scores, so if this would be helpful please do contact us and we will share these with you. Our email is <a href=\"mailto:office@speakingspace.uk\">office@speakingspace.uk<\/a><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>How can I export information from the App?<\/summary>\n<p class=\"wp-block-paragraph\">Select the option to \u2018print form\u2019 and then save as a pdf onto your computer.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details alignwide has-base-element-background-color has-background is-layout-flow wp-block-details-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\"><summary>Where can I get the paper version of the assessment forms?<\/summary>\n<p class=\"wp-block-paragraph\">On the screen: \u2018Assessment Main Options\u2019 &#8211; You can download pdfs of the forms onto your computer here. You will be asked to select the folder you wish them to be sent to. They will then appear in a zipped folder named \u2018TASS assessment forms\u2019.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide\">Troubleshooting Videos<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<media-player  load=\"visible\" id=\"vidstack-video-block_e99031baf1a1f971417529c20e933859\" class=\"vidstack-video\" title=\"Computer resolution display settings\" src=\"https:\/\/s3-eu-west-1.amazonaws.com\/s3-euw1-ap-pe-ws4-cws-documents.ri-prod\/TASS\/videos\/Computer-resolution-display-settings.mp4\">\n  <media-provider>\n                  <track src=\"https:\/\/routledgelearning.com\/tass\/wp-content\/uploads\/sites\/7\/2025\/04\/Computer-resolution-display-settings-en-US.vtt\" kind=\"subtitles\" srclang=\"en\" label=\"English\">\n                        <media-poster\n          class=\"vds-poster\"\n          alt=\"\">\n        <\/media-poster>\n\n  <\/media-provider>\n  <media-video-layout><\/media-video-layout>\n  <media-controls class=\"vds-controls\">\n      <media-controls-group class=\"vds-controls-group\"><\/media-controls-group>\n  <\/media-controls>\n<\/media-player>\n\n\n<h3 class=\"wp-block-heading\">Computer resolution display settings<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<media-player  load=\"visible\" id=\"vidstack-video-block_c8cf04a131bc8620b9056d0b8bef7288\" class=\"vidstack-video\" title=\"Video Title\" src=\"https:\/\/s3-eu-west-1.amazonaws.com\/s3-euw1-ap-pe-ws4-cws-documents.ri-prod\/TASS\/videos\/new-or-existing-clients.mp4\">\n  <media-provider>\n                  <track src=\"https:\/\/routledgelearning.com\/tass\/wp-content\/uploads\/sites\/7\/2025\/04\/new-or-existing-clients-en-US.vtt\" kind=\"subtitles\" srclang=\"en\" label=\"English\">\n                        <media-poster\n          class=\"vds-poster\"\n          alt=\"\">\n        <\/media-poster>\n\n  <\/media-provider>\n  <media-video-layout><\/media-video-layout>\n  <media-controls class=\"vds-controls\">\n      <media-controls-group class=\"vds-controls-group\"><\/media-controls-group>\n  <\/media-controls>\n<\/media-player>\n\n\n<h3 class=\"wp-block-heading\">New or existing clients<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Creating a client profile\u2026 Troubleshooting Videos Computer resolution display settings New or existing clients<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/pages\/83","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":1,"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":764,"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/pages\/83\/revisions\/764"}],"wp:attachment":[{"href":"https:\/\/routledgelearning.com\/tass\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}